In commitment to high quality teaching and learning, the University of Stuttgart has established the position of an Ombudsperson in October 2011.
The Ombudsperson is an impartial and strictly confidential contact person who lends her support to all students and faculty. She facilitates dialogue between students and the University when they need help to settle disagreements, problems and grievances. In the field of doctoral degree studies, the ombudsperson is responsible for doctoral students and their supervisors in cases of conflict over doctoral projects. As an independent observer, the ombudsperson reports to the Rectorate and the relevant committees. They can also actively involve the Rectorate in the clarification process.
The Ombudsperson functions on an informal basis by such means as: listening, providing and receiving information, identifying and reframing issues and developing a range of responsible options. She does not impose solutions, but acts as a mediator in problem-solving and conflict resolution.
In doing so, the Ombudsperson complements the existing network of advising and counselling services at the University of Stuttgart and serves as a liaison between students, doctoral researchers, faculty and administration. Her work contributes to preserving and further enhancing quality standards in teaching. Furthermore, the Ombudsperson helps to identify trends, issues and concerns about policies and procedures and reports to the Rectorate and diverse university boards without breaching confidentiality or anonymity.
You can contact the Ombudsperson
- if you feel that a particular University policy or regulation has been applied to you unfairly or erroneously
- if you are unsure about which rules or procedures apply to your situation and whom to contact
- if you need someone to intervene on your behalf to help solve your problem
- if you need someone to facilitate communication between you and a member of administration or faculty
You can discuss these and other issues with the Ombudsperson who will listen to you, provide information and assist in identifying the options available to you.
Confidentiality: the Ombudsperson is obliged to maintain strict confidence and will not provide information to anyone without your explicit approval
Impartiality: the Ombudsperson strives for impartiality, fairness and objectivity in the treatment of people and when considering issues brought forward
Independence: the Ombudsperson serves in no additional role within the University which could compromise her independence
Counselling: the Ombudsperson is giving advise and can give recommendations
Mediation: if necessary and with your permission, the Ombudsperson can engage in informal third-party intervention